Blacklist - client notification

[Anna Arczynska]

Hi all,

One of my client does not  receive any external notification. When I go to the notification panel log under the project settings I can see information that it is blacklisted, but I cannot find in the JIRA any settings that can be responsible for this. Why customer that can create request in portal cannot receive notification about for example status change.

[Marc - Devoteam · Accepted solution]

Hi @Anna Arczynska 

Atlassian placed this email address on the blacklist as a precaution.

Raise an issue with Atlassian Support for more information and to remove the address from the blacklist.

[Anna Arczynska]

Thanks