Bulk JIRA Import

[Chira Shankar]

Hi Team,

I need information if we can create bulk jira requests with CSV file.We have been able to map the information from csv to jira portal for fields like Organisation,summary,description. But we are not able to map request participants.

Please help.

[Rilwan Ahmed]

Hi @Chira Shankar ,

Welcome to the community !!

As of now there is no standard option to import request participants during import. 

There is a workaround given in https://jira.atlassian.com/browse/JSDCLOUD-8514.  

[Joseph Chung Yin]

@Chira Shankar -

Welcome to community.  In addition to what @Rilwan Ahmed mentioned, there is still an outstanding enhancement request - https://jira.atlassian.com/browse/JSDCLOUD-7799 to allow CSV import for requested participant.

In the above case, the workaround mentioned was using REST APIs to populate the requested participants data after the issues are created - 

Using REST API to add Request participant

• https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-participant-post

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.