Bulk Linking Of Assets

[Sam Husson]

As part of our proactive problem management process, we link re-occurring incidents together. This helps us understand the breadth, timeline and scale of the incident before analysis and correction.

We've encountered a reoccurring incident (over 140 of them) And need to find a way to bulk link them to the master ticket without doing them individually, (as per our problem management process) which would take ages and be a waste of opportunity. 

Is there a way to bulk-link multiple issues to one issue? I've searched the 'bulk change' issue options but have come up short as I can only see the following options:

'Change Linked assets'
'Change Parent Link'
'Change Epic Link'

But when pasting the link of the master ticked into those fields, it's not accepted.

I imagine I'm doing something incorrectly. Please can anyone point me in the right direction?

Regards,

Sam

[Mikael Sandberg · Accepted solution]

Bulk change cannot update linked issues, but you could do this using automation. I would use a scheduled one and set the JQL to select the incidents that you want to link and then run the automation manually. The rule would look something like this:

[Sam Husson]

Thanks for this, Mikael. This is super helpful. I will carve out some time today to try this and let you know the outcome.

[Sam Husson]

Thanks again Mikael, (Apoloiges for spm)

I'm enjoying learning about Jira automation to streamline our processes and that you are sharing with those with less technically savvy, like myself. :)

I've been proactively addressing trending incidents within our ITSM project. And by implementing this automation, I can gain insights into the size and scale of problems before running retrospectives to identify root causes and potential workarounds.

Super handy!

[Hannes Obweger - JXL for Jira]

Hi @Sam Husson

just to add to Mikael's answer, if you're open to solutions from the Atlassian Marketplace, you may like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including your linked issues - much like you’d do in e.g. Excel or Google Sheets. It also supports bulk editing via copy/paste, like so:

This works within JXL but also across JXL and pretty much any other app, and can update any number of issues in on action - so whatever bulk editing you want to do, you should be done with your work in no time. (Note that JXL can do much more than that: From support for configurable issue hierarchies, to issue grouping by any issue field(s), sum-ups, or conditional formatting.)

Any questions just let me know,

Best,

Hannes

[Sam Husson]

An awesome contribution, Thanks Hannes, I need to digest and have a play with the automation first, and then will come back to this. Will let you know.