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Can I make an automation to share the tickets with an organization?

Sofia Grunspan
Sofia Grunspan
Contributor
June 27, 2022

I need to know if there is a way, when a customer creates a ticket in the portal automatically is shared with the organization the customer belongs.

I've tried editing the field "Request Participants" but it doesn't allow me to add an organization as value, only users.

If you can help me, thanks!

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