Cannot create a JSD report as Add Series button does nothing

[Kyle Kendall]

I want to create some custom reports, but when I add a name and click the "Add Series" button nothing happens.

[Kyle Kendall · Accepted solution]

So it seems to be a Microsoft Edge issue for me.  I was able to create reports in Firefox, IE and Chrome without issue.

[Mike Bowen]

Hi @Kyle Kendall 

Are you a Project Administrator? This is the only way to create (write) reports, otherwise if you are a Service Desk Agent you will only have access to read reports.

See this article where it explains the permissions needed: https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html

-Mike

[Kyle Kendall]

@Mike BowenI am an Administrator of the project.  I can create queues, issue types, etc.  But for some reason reports does nothing.

[Mike Bowen]

Hi @Kyle Kendall 

If using Chrome, have you tried clearing cookies, cache etc? 

Might be worth reaching out to Atlassian, maybe they can see why.