Change management questions

[Brijesh Pathak]

Team, I need to configure change management properly and have following questions

1. How do I get a link for Creating change, currently it opens in sub window and can't get URL
2. How can I create automations for all changes i,e
- When any change created automatically it will go to CAB queue
- if any other queue is selected CAB manager will be notified
- all queue members will be notified of change being assigned to them
- change approver will be notified that change is pending his/her approval
- once approved implementer group will be notified
- once updated by implementer as successful/failed cab manager and assignment group will be notified.

Regards
Brijesh

[Gaurav]

Hello @Brijesh Pathak

Jira Service Management (JSM) does provide you with options for all of the queries.

• JSM has a user portal that can be used by end customers or people who do not have access to Jira to raise the change
• All of these can be covered with a combination of notifications and automation

The system is highly customizable but does have some limitations as well, so hopefully, all your business cases would be customized.

Please let me know if there is any specific automation or query that I can help with.

Kindly accept the answer if this helps in resolving your query.