Choose how long completed issues stay on your board. - Not Working with Some Issues

[Jesse Ortega Jr]

On a Jira software board (GD2), the time frame is set for two weeks to keep issues on the board but there are some that are staying on the board. I do see that these tickets were updated after they were closed, so I am wondering if that has something to do with the issue.

[Trudy Claspill · Accepted solution]

My experience is the same. If the issue is not excluded by the board's subfilter, then the Completed Issues hiding is based on the Updated timestamp.

[Jesse Ortega Jr]

So is the workaround to update the filter, in the configure board section, to exclude the old issues that still show?

[Trudy Claspill]

You could update the Board sub-filter rather than the primary filter. That applies a filter to the display of your board but doesn't affect the reports which are based on the main filter of the Kanban board.

By default the subfilter is set to so that issues associated only with Released Versions will be excluded from view. You could enhance that so that only the issues with gray and blue statuses or issues with a green status that have gone green in the past two weeks are visible (excluding issues that were resolved more than 2 weeks ago even if they have been updated since then):

(fixVersion in unreleasedVersions() OR fixVersion is EMPTY) AND 
(statuscategory in ("To Do", "In Progress") OR statuscategory = Done AND resolved > -2w)

[Trudy Claspill]

One might ask, though, why are issues that have been completed for more than 2 weeks getting updated? Maybe it is important for them to be displayed on the board again to make it visible that they were updated?

[Jesse Ortega Jr]

Other tickets are linked to a closed and that makes the update. 
Thanks for all your help with this!!!

[pam_hite_wbd_com]

Can someone confirm that in Company-managed project's Kanban board, the Completed Issues section - Why is the "Choose how long completed issues stay on your board"  is removing issues from the board based on the Updated Date and not the Resolution date ? 

[Trudy Claspill]

There is a change request about changing it to use the Resolved Date instead:

https://jira.atlassian.com/browse/JRACLOUD-86404