Copy workflow from an issue type to another

[flim]

Is it possible to clone the workflow of the incident issue type to the service request issue type?

[BHUSHAN PATIL]

Hi @flim ,

Yes, it is possible to clone the workflow of the incident issue type to the service request issue type

Go to cog > workflows and locate your workflow. Then simply click copy to copy it. This copied workflow will now become inactive and you should associate it with the issue type you want.

however If you want to use the same workflow on a new or another issue type, you can do that as well:

• In your project, select Project settings, then select Workflows.

• Select Add workflow, then select Add existing.

• Find and select the workflow you just created, then select Next.

• Select the issue type you want to map the workflow to, then select Finish.

Also, if you feel my input help you please accept the answer.

Regards,
Bhushan

[Nic Brough -Adaptavist-]

This looks like it was written by an AI, because it is incorrect.

[Nic Brough -Adaptavist-]

Hi Flim,

The details of the answer you should have are dependent on what type of project you are using (Jira tells you this at the bottom of the left hand column)

If you are in a Team-managed project, then no.  The best you can do is edit the Incident issue type, make a note of its workflow, and then edit the target issue type and change its workflow to match.

In a Company-managed project, then yes, but there are two options there too!

1. Share:
   1. Go to admin -> Issues -> workflow schemes, and find the scheme that your project uses
   2. Change the mapping for the target issue type to use the same workflow as incident
2. Copy
   1. Go to admin -> Issues -> workflows, and find the workflow you want to reuse
   2. Copy it from the tools menu, giving it a new name
   3. Go to admin -> Issues -> workflow schemes, and find the scheme that your project uses
   4. Edit the scheme, mapping your new workflow to the target issue type