Creating teams/groups

[dan_zaidi]

Hello!

We would like to create multiple teams/groups in Jira with their own email addresses so when an issue is assigned to a team/group an email notification is sent to the email address for that team/group. The individuals in that team/group should not receive email notifications to their own personal email addresses but rather on the team's email address only.

Thank you!

[Trudy Claspill · Accepted solution]

Hello @dan_zaidi 

Welcome to the Atlassian community.

TL;DR

Jira does not support sending email to a single email address for a group or team via the Notifications configuration.

Longer explanation:

Jira does not support setting the Assignee field to a User Group or a Team.

You can use the native Team field to associate an Atlassian Cloud Team to an issue. And you can use a custom Group Picker field to associate a User Group to an issue.

However the Notifications configuration doesn't support adding the Team field to the Notification Recipients. It does support selecting a Group Custom Field as the recipient of Notifications.

However Atlassian Cloud and Jira do not support associating an email address with a User Group, nor with a Team.

You could use an Automation Rule to send emails to explicit email addresses based on events that occur in your Jira instance. Are you familiar with Automation Rules?

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://university.atlassian.com/student/catalog/list?search=jira+automation

The other available work around, which is very hacky, would be to create a fake Atlassian Cloud User Account for each user group and team. An Atlassian Cloud User Account has an email address, and users can be selected in the Assignee field. This would increase you licensed user count, though.

[YY Brother · Accepted solution]

Hi @dan_zaidi 

Welcome to our Community.

As a complement to the other replies, you may need to use JSM automation to send the notification email to specific team's email based on the specific team in a JSM ticket. However, this solution is not easy to scale and is only recommended for the limitied teams related. To summarize:

• Use the existing Team field in JSM ticket screen
• Create an automation rule to send email notification based on the Team value

Hope it helps you,

YY哥

[dan_zaidi]

thank you @YY Brother @Trudy Claspill @Victor Law for your responses 

[Victor Law]

Hi @dan_zaidi

Welcome to the community.

It is not supported as Jira always sends notifications to the individual user's account email address.

Perhaps you can consider creating a mailing list that includes the users and a Jira user account associated with the mailing list email address.

Thank you.