Hello, I just added our support mail to the custom email account under Email Request. However upon checking the email logs > Connectivity Log, it show empty data... and i'm when i tried sending a test mail to our support mail, it does not create ticket automatically..
Our email is listed on connected email accounts but shows "No email received ever".
Welcome to the Community!!
Were you able to successfully connect and add the email?
Can you please share the screenshot of the added email address?
Try changing the email request mapping for a request type and see if it works
Thanks,
Pramodh
Same problema here. I connected Jira with an Outlook account. It's succesfully connected, but can't receive tickets by this channel, and log connectivity is empty.
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Hi,
I am experiencing the same problem:
About half an hour after setting up the custom email, the connectivity log is empty?
Br, Sune
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Update: In the mail server log, I can see that an IP I assume to be Atlassian Cloud connected around the time that I set up the email address, but there have been no connections since.
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