I'm trying to see if there's a way to add a new customer notification or manipulate an existing one.
Basically, what we want to do is when a customer has a ticket in the status of 'Waiting for Customer' for longer than 7/14/30 days we'll send them reminders to either reply or action the ticket. Is this possible?
Hi @Jessica Morgan , and welcome to the community!
Regarding your concern, to the best of my knowledge, I recommend you use automation rules in your Jira project.
If you're familiar with it, here is my suggested rule configuration:
In case you haven't heard about Jira Automation, you can refer to this document [Automation], it will explain everything related, e.g.: what is Automation and what is it for, what is Trigger, Action, rule examples, etc.
I must say that Automation is extremely useful and interesting; I am learning it though, and hope you find it beneficial as well. :)
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