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Customer help desk documentation

Eric Muriuki April 25, 2022 edited

Looking for documentation/training for customers where it shows how to use the portal from sign up, logging in to managing their tickets etc. 

2 answers

0 votes
Brant Schroeder
Community Champion
April 26, 2022
Eric Muriuki April 26, 2022

Thanks @Brant Schroeder , I got a bit of it not the whole documentation so am having to piece items together. 

0 votes
Gaurav
Community Champion
April 25, 2022

Hello @Eric Muriuki 

I have not found any specific section for 'Portal' in the documentation. So you will need to search the overall documentation, available here.

I have tried to search the keyword 'Portal', the result set of which is available here.

Kindly accept the answer if this helps.

Eric Muriuki April 26, 2022

Hi @Gaurav from the link it is too generalized and there are clear guides for admins and agents. Where can I get a guide specifically for customers? 

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