Customers can no longer add Approvers to change requests

leroy.kahn@zip.co February 22, 2023

Hi
Service Desk Portal "Customers" were able to select Approvers when submitting a change request form - Workflow, issue & request type + form, built-in Approvers field were all setup OK.

And then a few days ago, Customers could not select anything in this field - Admins and Service Desk Agents with an Agent license can - all other users / Customers cannot.   

Checked everything, including permissions no luck.

Thoughts? 

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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