Customers can see internal notes.

[Thijs]

Goodday

In our Jira Service Management, we add internal notes.
However, we have noticed that a customer can also see these internal notes.
Could you assist us with this issue as soon as possible?
This is not desirable.

Thank you!

[Marc - Devoteam · Accepted solution]

Hi @Thijs 

Are these customers granted a JSM license?

Are they part of the group jira-servicemangement-users or are they licensed Jira Software users and they are granted  the role "Service Desk Team on the project?

Grante then the customer role only

[Thijs · Accepted solution]

Hi thanks you for the tips.
I think I’ve found it.
The customer was listed among the customer projects, but was not yet a service desk customer within the projectsettings.

[Dan Breyen · Accepted solution]

Hi @Thijs have you verified that your customers are setup as 'Customers' and not 'Agents in their security settings for their logins?

[Joseph Chung Yin]

@Thijs -

In JSM, only users with agent licenses and have the rights to access the projects will be able to see the internal comments.  

Best, Joseph Chung Yin