Data available and exportable in Excel from Jira Service Management

[Guido Tani]

Hi,

Is it possible to log the hours spent and add a short description directly in the Jira Service Management ticket for the requested intervention?

Also, is there an option to export a report in Excel that includes this information?

Thanks in advance

[Marc - Devoteam]

Hi @Guido Tani 

Yes, on the Jira instance Time Writing needs to be enabled and the field Time tracking needs to be on the screens used by the work items in the JSM project and be on the work item view of each request.

To export work logs to a spreadsheet, shee this community article, How-to-export-Jira-worklogs-to-a-spreadsheet 

[Aron Gombas _Midori_]

That article mentions Better Excel Exporter, but doesn't offer a link, so here it is:

https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview

[Anton from JetHeads_io]

Hi @Guido Tani 👋

In Jira you can log hours and add a short description directly when creating a worklog — that’s part of the native functionality. What Jira doesn’t provide natively is an easy way to report and export those entries with all details included.

That’s where JetTime can help:

• Log time with notes in a simple, streamlined way.

• Build detailed worklog reports by project, user, or date range.

• Export reports to Excel/CSV including descriptions.

• Track custom metrics and cost centers alongside hours.

• Privacy-first — JetTime runs on Atlassian, so all data stays inside your Jira Cloud.

👉 JetTime on the Atlassian Marketplace
— Anton, JetTime founder

[Elitsa Velikova _Nemetschek Bulgaria_]

Hey @Guido Tani ,

In addition, if you’d like to make the logged hours (with descriptions) visible to your customers, our team offers an app called Worklog Report for Jira Service Management. It shows this information directly in the customer portal, so clients get real-time visibility without extra effort from the agents to export the logs, send them, etc.

Cheers,

Elitsa