Deactivating Cloud Service Desk agents

[Dean]

Greeting Folks, 

I think I know the answer but want to be 100% sure before I make any changes. 

I have a cloud instance of Jira and Service Desk. My admin added way more agents to SD than I wanted. Can I just deactivate them from this screen to stop them from being agents and should I want them to be added back in just do the reverse? Or do I need to remove them from the Group "Service Desk Agents"? I want to make sure I don't effect anything else.  Thanks for your time!

[Jack Brickey · Accepted solution]

Yes that will do the trick.

[Dean]

Thanks Jack! 

[Jack Brickey]

No problem. Note that this method will remove them from all JSD projects. If you only want to remove them from a single project then do that within the project(s).