Description field disappears in portal

[Simon Carlstedt]

Hey. I have an issue with fields disappearing in the customer portal. Look at this:

1. When customers create an issue in our portal they have the description field:
   
2. When I create the issue the page reloads and it shows me my issue in the portal. I can see all the fields i filled in (Description and summary):
   

3. When I refresh the page. The Description disappears:

   
   
   

This also applies to any other field I fill in on different request types in the portal. The first attempt after creation it shows me everything but as soon as I refresh the page it all disappears. Is there a setting for this or is it a bug? I am using Jira Service Desk 

[Jack Brickey]

@Simon Carlstedt, this seems odd for sure. If you repeatedly refresh the page are the results the same? How about other browsers. This seems like a bug and depending on the answers to my questions would suggest reaching out to Atlassian Support. When I have a moment I will test my instance for the same.

[Simon Carlstedt]

Hi Jack,
I just tried in another browser - same issue. Repeatingly refreshing the page makes no difference as well. Did yo try this in your own instance yet?

[Jack Brickey]

Hi Simon, It does not happen to my cloud instance using Safari. I would definitely recommend reaching out to 

Atlassian Support

[Oscar Tirman]

Hi 

I have same issue with SD. when I Change type in edit mode, then in Portal description field will disappear