I am trying to understand the configurations and purpose/usage of Applications/Services between JIRA SM and Opsgenie. We do not have Premier service so we do not have a CMDB so to speak.
I understand that the Applications/Services which we have defined in Project Settings- Details, View Field Configurations/ Custom Fields dropdown from Action button- so on we can create, edit or delete contexts and we can edit the configuration scheme for affected Services. These Applications/Services can be picked from a drop downfor issues/tickets that we create in JIRA SM (incidents, requests,problem, changes.
Then there is the Applications defined in Services which is unrelated to the previous mantioned dropdown for the issues. The Services on the left sidebar or an the Teams Dashboard via the Services tab seems to be related to Osgenie. Using the samre terminology is confusing. These Services which it seems we will need to duplicate the creation of from the aformentioned will be needed (since our products (JIRA SM and Opsgenie are not linked) for us to have the services defined for the Change Calendar (filtering), possibly for change approvers, and for Major Incident. The Major Incident does not take the Applications/Services from IRA SM (my first scenario- second paragraph).
Do you find the above accurate aand is the a better way to proceed other than creating the Services both from Project Sttings and then in Services for the full loop?
