I am unable to determine from Atlassian documentation if the Resolution field is available for Next-Gen Service Desks. There appears to be no access to post functions to set the Resolution field when transitioning to Done, and trying to implement automation does nothing. There is never a strikethrough on closed tickets, nor is there the check-mark and Resolution on the ticket itself.
This field must be set so that we can use reporting widgets in the dashboard as many of them will only report on resolved tickets. If you cant set the field, you cannot use these reporting tools.
At this point, I am not concerned with selecting a specific Resolution (although it would be needed in the future), but without the field, other things just don't work.
Has anyone had success, or have any knowledge of this? Does it exist, and if so, how do you set it? I'm a Jira Admin, but I have no access to post functions when editing the Service Desk workflow as suggested here https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html.
Thanks for any help in advance.
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