Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

E-mail body corruption with letter '×' to '×'

原口 徹 January 21, 2024

  In Japan, we often use the letter '×' (Unicode 0x00d7) to indicate quantities of commodities on quotes, shipping lists, etc. as like 'iPhone SE × 10'.

  On Jira Service Management (Cloud), we have a screen which have a text field. When we create a new issue, Jira sends us an e-mail and in the body '×' is substituted with '×'. On the subject of the same e-mail, this substitution does not happen.

  Somewhere in Jira, in the pipeline from the screen to the e-mail, HTML sanitization and/or codec process should be causing this.

  Since unfortunately Jira is now going away from open source, we can not dig into the source of the problem. Please check this issue.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, mindful member, mindful member badge, atlassian community, community kudos, community giveaway, atlassian swag, community values, empathy and kindness, badge challenge, atlassian learning, community engagement, swag giveaway

Earn a Badge, Win a Prize 🎁

Earning the Mindful Member badge proves you know how to lead with kindness, plus it enters you into a giveaway for exclusive Atlassian swag. Take the quiz, grab the badge, and comment on our announcement article to spread the good vibes!

Start here
AUG Leaders

Atlassian Community Events