Email templates

[Cube]

Hello! Hope you are doing well.
I have the following question about editing the template of first e-mail when a user create a new ticket via e-mail request.
When a player creates a new ticket he gets automatic response with the following template: "Just confirming that we got your request. We're on it."
Is there any opportunity to change this template in way of our sole wish.
And do we have enough opportunities to edit this template due to our bought Standart version?
I've tried to find some guides but my I failed to solve the problem.
Thanks forward!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Cube ,

welcome to the Atlassian community!

As a project admin, you can edit templates of your customer notification.

Please take a look to the following how-to guide https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

Hope this helps,

Fabio

[Cube]

Hello @Fabio Racobaldo _Herzum_ ! Thanks a lot, that was very useful.
Wish you good luck ;)

Best regards,
Cube.

[Fabio Racobaldo _Herzum_]

you're welcome @Cube . Please mark my answer as accepted so that this thread can be considered closed