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Followup issue after initial ticket has been closed

Arturs Kalnins
Arturs Kalnins
Contributor
July 26, 2024

I'm currently on a JIRA Data center. 

We have a specific process in which we follow a rigid Step-after-step ticket (created by automation) 

I need to extend this that after the last ticket has been closed - a new one is created 1 month after that for followup data gathering.  How would one do that? 

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Victor Law
Victor Law
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July 26, 2024

Hi @Arturs Kalnins

You can consider creating automation with a Scheduled trigger with JQL that checks if any tickets have been closed after a month.

https://confluence.atlassian.com/automation/jira-automation-triggers-993924804.html#Jiraautomationtriggers-scheduledScheduled

Thank you.

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