Dear ALL, I would like to log the release date of a version within an automation rule. I use the "Log Action" with the following syntax: {{issue.fixVersions.releaseDate}} but nothing is actually ...
Hello, Community! We're pleased to announce that Jira Software 11.1 and Jira Service Management 11.1 are now available. For more details, check out the Jira S...
Hi all, I'm trying to get the following situation to work, but no luck so far. I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset manageme...
I need to calculate ATA in Jira where i need find time difference from Open time frame ( created) but need "In progress" time frame "review" time frame how can i find these&nb...
Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
Hello! I am working with JSM Version 5.12.20 , database version 12.00.601, Jira Service Management (Data Center). I need a warning label on issues created in my project saying "Do Not ...
Hi there, I have a question regarding how/where the artifacts repository functions withing Jira Service Management. My understanding is that when an agent saves an attachment like a .doc, .jpg...
Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
Need to reset credentials to Policy Tech
Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
Does anyone know the formula to convert QTR Start (issue type Initiative) to start date to help build Gantt and Plan timelines? I have something like this, but don't see it working: When value ch...
In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SL...
We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
how to change the order of the column to be as I want and not A-Z . Need a script for MHTML format I need the order to be Key , Summary, Description, Technical Description header and content t...
Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
Setting up assets discovery and when running a scan we're getting the Error: Mandatory Hostname missing for: XX.XXX.XXX.X. I've logged into the account running the scan and verified that typing hostn...
Hello everyone, I am facing a very specific problem with an automation rule in Jira Service Management (version: 10.3.3) and Assets. I hope the community can help me with this. Problem: I want to ...
Jira server 10.5 I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/ but I can't find any jira-invite-user-plugin-X.X.X_X...
Hi, I do like the feature of being warned about code that was not reviewed. All our code should go through a review with the pull-request process. Still there are some warnings that occ...
Hi Need to update http headers with some items. Not sure how/where to do effectively. Anyone able to assist? I need to add some items and update others like: Strict-Transport-Se...
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