Community resources
Community resources
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- Tag: jira-service-management-data-center
Tag: "jira-service-management-data-center"
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Hi there. It’s a simple and common requirement, and I haven’t found a way to implement it in Jira. I have an object type called “Employee” with approximately 2,000 objects. I have an Asset custom ...
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Dear ALL, I would like to log the release date of a version within an automation rule. I use the "Log Action" with the following syntax: {{issue.fixVersions.releaseDate}} but nothing is actually ...
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Hello, Community! We're pleased to announce that Jira Software 11.1 and Jira Service Management 11.1 are now available. For more details, check out the Jira S...
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Hi all, I'm trying to get the following situation to work, but no luck so far. I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset manageme...
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I need to calculate ATA in Jira where i need find time difference from Open time frame ( created) but need "In progress" time frame "review" time frame how can i find these&nb...
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hello! I am working with JSM Version 5.12.20 , database version 12.00.601, Jira Service Management (Data Center). I need a warning label on issues created in my project saying "Do Not ...
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Hi there, I have a question regarding how/where the artifacts repository functions withing Jira Service Management. My understanding is that when an agent saves an attachment like a .doc, .jpg...
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Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
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We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
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Need to reset credentials to Policy Tech
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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Does anyone know the formula to convert QTR Start (issue type Initiative) to start date to help build Gantt and Plan timelines? I have something like this, but don't see it working: When value ch...
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In enterprise environments, maintaining high service quality and accountability is essential. Jira Service Management (JSM) Data Center provides powerful tools to monitor Service Level Agreements (SL...
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We have a LOT of users, and a limited number of JSM licenses. We have restricted each JSM project to only have a maximum of 5 Service Desk Agents to keep the license count down. How can I chec...
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how to change the order of the column to be as I want and not A-Z . Need a script for MHTML format I need the order to be Key , Summary, Description, Technical Description header and content t...
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Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
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Setting up assets discovery and when running a scan we're getting the Error: Mandatory Hostname missing for: XX.XXX.XXX.X. I've logged into the account running the scan and verified that typing hostn...
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Hello everyone, I am facing a very specific problem with an automation rule in Jira Service Management (version: 10.3.3) and Assets. I hope the community can help me with this. Problem: I want to ...
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Jira server 10.5 I'm following these instructions: https://support.atlassian.com/jira/kb/invite-users-email-customization/ but I can't find any jira-invite-user-plugin-X.X.X_X...
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Hi, I do like the feature of being warned about code that was not reviewed. All our code should go through a review with the pull-request process. Still there are some warnings that occ...
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