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Getting an email notification when a new Jira Service Desk Ticket is created

Tim Smith April 21, 2020

Hi guys,

New here, just wondering how I setup an email notification when a new ticket is raised in Jira Service Desk?

2 answers

1 accepted

1 vote
Answer accepted
Mohamed Benziane
Community Champion
April 22, 2020

Hello @Tim Smith 

In JSD you configure email via customer notification, notification scheme and even automation.

You access to this different notification in your project settings.

 

Hope this helps

Tim Smith April 22, 2020

Thanks for this, still can't figure it out how to send an email notification 

Tim Smith April 23, 2020

worked it out

0 votes
Tim Smith April 23, 2020 edited

deleted

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