Hi, How can I configure "create"?

[Laura Ramirez]

I need to add and hide some required fields

[Brant Schroeder · Accepted solution]

@Laura Ramirez Welcome to the Atlassian community

I am assuming that you are referring to the create button within Jira Service Management in the Agent view.  If that is the case the best way to create an issue in Jira Service Management is raising a request, you can learn about it here: https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/ 

If you still want to change the fields shown on the issue when you click the create button you will need to adjust the issues screen for create.  You will need to update the screen and the screen scheme.  You can learn more here: https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/ 

[Joseph Chung Yin]

@Laura Ramirez -

Welcome to the community.  In general, one will need to configure/adjust issue screen setup (especially Issue Creation screen).  In regards to "Required" fields, you will need to control it your project's Fields Configuration scheme.

Can you provide more details on your asks, so we can better assist you.

Best, Joseph Chung Yin