Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How can I create a report of Service Desk users

Jaime_Hernandez
Jaime_Hernandez August 9, 2019

I would like to create a report of my Service Desk Team people that have that role as Service Desk Team and to see their activity. 

Answer
Watch
Like Be the first to like this
393 views

2 answers

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 12, 2019

@Jaime_Hernandez , what do you want in the report? Are you wanting a filtered list of issues by your SDT members. Generally, I build a dashboard for a given JSD project to monitor the activities. You can simply include the Assignee field to see your SDT workload and activities.

View More Comments
Jaime_Hernandez
Jaime_Hernandez August 12, 2019

Thank you Jack, I got it. Didn't know there was one just for that. 

Like
Reply
0 votes
Kevin Mowrey
Kevin Mowrey August 9, 2019

Administration>Projects>View Roles>Service Desk Team>(possibly see all)

 

Shows last session at the right

 

Just noticed you've indicated cloud. May be different there. Good luck cloud-person. :P

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.