How can I get custom field data appended to a summary on creation

[Scott Federman]

I am using JSM and i have hidden the summary field and set the default summary to "Comp Change Request". I have another field called "employee name" which is required to create the ticket. How do I get the data from the employee name field appended to the Comp Change Request summary?

[Vishwas]

Hey @Scott Federman 

You can disable the default summary thing and then try adding this in Edit Issue Action in your automation.

Comp Change Request {{issue.employee name}}

Regards,

Vishwas

[Scott Federman]

@Vishwas unfortunately if you disable it, it needs to be on the screen for the user to fill out as it is a requirement to create a ticket. The automation can't start until the ticket is generated. I am trying to remove it from sight altogether to enforce standard naming conventions. 

[Vishwas]

Hey @Scott Federman 

No problem, don't disable the default. try the value i have suggested.

[Scott Federman]

@Vishwas It returns this

[Vishwas]

@Scott Federman  were you able to fix this ?

Can you send the automation rule you have configured ? so that we can see and simulate the same on our end to suggest a solution

[Pramodh M]

@Scott Federman 

Automation!!

Use smart values to edit the issue

Trigger - Issue is created

Action - Edit issue field (Comp Change Request summary) - change it to 

{{issue.employee name}} - {{issue.Comp Change Request summary}}

Let me know if you have any queries

Thanks,
Pramodh

[Scott Federman]

Hey @Pramodh M , thank you. tried that and it didn't quite get there. It pulled the default text but never appended the employee name. 

Here are my settings for the automation

[Pramodh M]

Hi @Scott Federman 

Include fetch issue data before the action(edit issue field) and it should get the data from the employee name field.

Let me know if it works!

Thanks,

Pramodh