How can I integrate a telephone directory of my users.

[Carlos Ramirez]

Hi All,

I am looking fo a tool to integrate my telephone directory to service desk managment.

When the reporte raise a ticket, I can know the extension for give a call, instead I ask in a field the telephone number.

Thank you

[Tom Jones [Appsvio]]

Hi @Carlos Ramirez 

As @Jack Brickey mentioned, there are apps available on the Marketplace with the requested feature. I'd recommend you to test our own Customer Details. This app provides additional fields to organizations and customers. 

Feel free to book a demo at Clendly. We are also available in a LiveChat within the app's configuration. 

Cheers, 

[Jack Brickey]

If you were using premium I would recommend the built-in Insight. As there is nothing out of the box you might have a look at the marketplace for example one of these - Customer profile apps