How do I change language in mails?

[Leonardo Venuti]

Hi, I need to know how do I change the language in Jira Servicedesk in the mails received by the users.

Regards

[Angélica Luz · Accepted solution]

Hi Leonardo,

Thank you for reaching out to Community!

For agents (internal users), the language will depend on the language they select on their profiles, so if they select Spanish, for example, the site will be set to Spanish and new notifications will be generated with the language they selected.

For customers, you can add the language on Project settings > Language support, so if a customer selects a language on their profile in the customer portal, they will receive notifications on the desired language. More details on the documentation below:

• Customers can set their language in the portal

Regards,
Angélica

[Leonardo Venuti]

Thank you Angélica