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How do I fix the Slack thread replies to sync between requestor and JSM?

Margaret Winward
Margaret Winward
Contributor
June 14, 2022

I have set up conversational ticketing between Slack and JSM Cloud. Everything seems to be working but the requestor seeing the ticket replies. This is what I found after I created the ticket through Slack...

  • Reply in DM thread does not sync to JSM but does show for requestor in Slack.
  • Reply from thread in Triage channel syncs with JSM but does not show for the requestor in Slack.
  • Reply from thread in Assist app syncs with JSM but does not notify show for the requestor in Slack.

How do I fix the Slack thread replies to sync between requestor and JSM?

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