How do I set the type of issues for incoming email?

J. Pablo Fernández
Contributor
April 28, 2020

In Jira Service Desk, how do I set what type of issues get assigned to incoming email? Right now incoming email is getting VPN which is wrong:

Annotation 2020-04-28 112917.png

1 answer

1 accepted

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 28, 2020

You go to project settings > email requests and click on the ellipses in top left. Here is a document explaining further - choose-a-request-type-for-email-requests 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events