How do you set the background image / color and top level icon in portal?

Benjamin Peikes
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October 14, 2024

We have multiple product lines each with their own branding (i.e. icons, color schemes, etc)

A long time ago, we set up our customer facing portal, and now we're looking to change the icon on the top left side of the screen and the background color image used on one of our customer facing portals.

I see where we can set the icon for a specific portal, which is in the inside section of the portal, but I can't figure out where you set the icon that is on the top left of the portal.

2 answers

2 votes
Samuel Gatica _ServiceRocket_
Community Leader
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October 14, 2024

Hi @Benjamin Peikes 

To customize the look and feel of your help center:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. In the Help center section, select View all help centers.

  3. Select More (…) next to the help center you want to customize.

  4. Select Customize look and feel.

  5. Make changes to the look and feel of your help center and select Save changes.

Screenshot_3.png

 

You can find additional information here:

Best regards

Sam

1 vote
Joseph Chung Yin
Community Leader
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October 14, 2024

@Benjamin Peikes -

Here is the overall reference link on how to customize one's Help Center Portal - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/

Keep in mind that there are some limitations on what you can do.  NOTE - there are third party add-ons that can extend the customizations further and give you more functionality.

Example - https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

Hope this also helps.

Best, Joseph Chung Yin

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