We want the assignee for a change to be added in CC when an email goes out for approval on that change TO an approver.
Currently when i go to edit the approval email template, i see only option TO, there is no CC on this template that i can assign to assignee.
While it's not possible to do this with the native template, you can certainly achieve it using Automation by creating a custom notification and including the Assignee in the CC.
Hope this helps!
Best regards
Sam
Thanks Sam, but doesnt the approval email goes automatically with approve button within ? and if i do this automation, the approver will get it twice right
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
It does, with this workaround if you don't want to get the notification twice here are the options:
Best regards
Sam
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I dont want Option 2, because the main reason for this requirement is for Assignee to be on same email that the approve gets, for follow ups etc.
I can try option 1, but if i disable this, can i put the approve and declines button within the email body from automation? Do you have an example
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
There is an open suggestion to add this as a smart value Add {{approval.buttons}} smart value to add service desk approval buttons to emails sent via automation rule
For the moment the workaround is detailed in this post JSM Approvals by Email (with a work around)
Best regards
Sam
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Manage Confluence like never before! This new learning path teaches you how to manage content, users, and permissions while optimizing user experience. Built for admins at all levels who want to confidently lead and unlock more innovative collaboration.
Learn more
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.