How to add a comment to parent issue of subtask when status of subtask have been chaged ?

[Nikita Simanenkov]

Hi guys,

please help me set an automation. 

When subtask status have been changed

And subtask type is equal "X"

Then comment "Y" is added to parent issue. 

Thank you in advanced. 

[Mark Segall]

Hi @Nikita Simanenkov 

You can do this with an automation rule:

• TRIGGER - Issue transitioned
• CONDITION - Your Sub-Task Type condition
• BRANCH - Parent
  • ACTION - Add Comment

[rupen.deshpande]

hi @Mark Segall ,
Adding to Nikita's question.

Is it also possible to get the status and other field values of the specific sub-task to add into the comment for the parent?

We have parents that are service requests created by users through Jira portal, we then create multiple sub-tasks to be assigned to various departments. When particular sub-task is resolved/closed, we want to notify the requestor on the status of that sub-task, to keep them updated on the progress.

Thanks in advance.

[elizabeth.lavely]

Hi there Rupen, 

Did you ever get an answer or solution to the question you posed here? I would like to use this functionality as well.

[rupen.deshpande]

Hi @elizabeth.lavely , 
Yes. I managed to do it within the comment. 
I have multiple sub-tasks for each parent. So, I am just providing the status of each subtask every time any of the sub-tasks are updated. 

Something like this

{{#issue.subtasks}}
| {{key}} | {{summary}} | {{status.name.toUpperCase()}} | {{assignee.displayName}} |
{{/}}