How to auto Close the ticket when customer response contains specific word.
Rodriguez, Jhon Ronald
Contributor
I want to auto transition to Close status when customer comment contains "ok to close"
else the comment contains "reopen" it will auto transition to Work in progress.
1 answer
Esteban Diaz
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Maybe an automation like this could help:
In the IF statement use an smart value like this one:
{{issue.comments.last.body}}
Does it make sense?
Let me know it worked 😁
Cheers,
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