How to copy images from Jira comments to another project?

[Edgardo Ibarra]

Hi Atlassian community,

I'm currently working on an automation that copies comments from one Jira project to another. The automation works well for the most part, but it doesn't copy images that are attached to the comments. Instead, it adds a gray file icon with the text "Image attachment".

Is there a way to copy images from Jira comments to another project?

Thanks in advance for your help!

[Eugenio Onofre · Accepted solution]

Hi @Edgardo Ibarra

Please see the document below provided by Atlassian:
https://confluence.atlassian.com/jirakb/how-to-sync-comments-and-copy-attachments-between-linked-issues-1167831058.html

By the end of this document, it reads:

Due to a known bug, when copying comments from one ticket to another, the attachments on the destination ticket might show Failed to load: AUTO-723 - Cloned comments using Automation shows attachments as "Failed to load" LONG TERM BACKLOG

The workaround for this known bug is to add a New action  > Edit issue.

After selecting the Attachment on Choose fields to set..., select the Issue to copy value from  > Trigger issue.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio

[Edgardo Ibarra]

Hey Eugenio, thanks a lot for taking the time to reply to my question.

I'm going to try this, and I'll let you know if it works!

Have a great weekend.

[Matthew B]

Worked for me as well. Thank you Eugenio

[Kevin Mitev]

Worked for me, thank you very much!