How to create a 'fake' user

[Michael Royle]

Customers create new issues on service desk which during triage are assigned to a Jira Project backlog, we keep the SD ticket open but this is unassigned until added to a sprint.

Rather than keep the issue unassigned in SD, we would like to create a 'fake' user profile named after the department (BI) and assign all issues to it. 

Does anybody know how I could set up a user like this in Jira?  You need to enter an email to invite users, is there a way around this?

Thank you in advance.

[Olga Videc · Accepted solution]

Hello @Michael Royle 

You can automate this, but it will consume one Jira service desk license.

Go to Jira service desk -> Automation -> Custom rule -> Trigger - when issue created -> add condition if you want it's not required -> then - add action -> edit issue -> assigne

Second part "users" you invite are customers this user will have to be created via user management and he will need to be part of jira-service-desk users automatically he will have an agent license.

You can also hide assigne from the customer portal.

BR, Olga

[Michael Royle]

Thanks Olga!