How to create roles/groups/permissions ?

[Shilpa G]

1. I have a workflow in which there are 5 actors - City Head, City Teams, Finance Team, Create Rule, Peer Review
2. Each actor has 1 or more email ids
3. Each actor will be associated to one or more city
4. There are more than 70 cities and regularly being added

How can I create groups/roles/permissions ? 

[Jack Brickey]

@Shilpa G, here are some documents that should help you in creating roles/groups and details on permissions.

• setting-up-service-desk-users - this is a good introduction to users for JSD and has some good links at the bottom that will take you to useful details
• managing-project-roles

Now with that said, you mention "actors" can you translate that into JSD terms? Are these "actors" equivalent to "agents" or are they "customers"? I assume the former is the case. If you are looking for advise on how to configure JSD to best align w/ your use-case more info is needed.

[Shilpa G]

Thanks @Jack Brickey Actors are agents in JSD. Can you advise on how i can go about creating these roles for the agents? 

An example - Person "A" can create a request and depending on the City selected say "B" it gets routed to a specific City Team that manages City "B", once it is approved it is then forwarded to the Finance Team that manages the same City "B" for an approval. Once it is approved then the Rule is created by person "C" who is authorised to create rules for City "B".

Hope this explanation helps.