How to hide custom field only to customer in issue view but not for agents

[Sachin Guttala]

we have some custom fields, we need to hide it from customers but visible to agents in issue view screen.

[Vignesh Jayagopal]

Hi @Sachin Guttala  You can achieve this in the Request type configurations.

• Navigate to your JSM project settings.
• Under Request Types, Select the request type you want to update, remove the custom field from the Request Form so customers can't see it.
• Keep it in the Issue View to ensure agents can access it.