We have current state:
Customers create a lot of requests of different type with different time to resolution.
While a customer can search and filter his requests on his own, we want to provide a customer friendly report as a dynamic knowledge base article (or other self-service).
While I can search for issues like "Request participants" in (currentUser()) and put this search request in the Jira Confluence makro on a KB article,
all matching issues via customer portal KB article.
note:
Those issues are inside the customer portal project of the current portal customer.
I guess, that the "normal" JQL does not work if the user(ID) is a portal only customer account.
What can I do to provide Jira Reporting to our "customer portal only" users?
I would also love to share the Jira reports of our current sprint. I have seen the old interface had a share icon in the top right corner on some reports which I can't find in the current interface. Kindly help
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.