I need to know how to add or remove a user to an approver groups

[Jelani B.]

I just need to know how to add and or remove a user from an approval group within Jira. 

[Marc - Devoteam]

Hi @Jelani B. 

Can you provide screenshots on what you are referencing to in your instance?

The link you shared contains information on that users instance where they made a custom field called approval.

So don't focus on that field name in that community article.

What user or group field is used in your approval in the workflow?

[Jelani B.]

blah

[Matteo Vecchiato]

Hi @Jelani B. ,

Welcome to Atlassian community.

I suggest you to follow the instructions in this tutorial: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ 

If you have already sett an approval step in the workflow, you can add the approvers field in the screens 

I hope it helps 

[Jelani B.]

Hi Matteo,

Thank you for your response. I am still having trouble trying to configure this group correctly...

I found a link to what might help me, but I am having a problem on where to find "Configure Custom Fields : Approval" 

Here is the link I am referencing...

https://community.atlassian.com/forums/Jira-Service-Management/APPROVER-approver-groups-unable-to-add-user-s/qaq-p/2336629 

[Matteo Vecchiato]

Hi @Jelani B. ,

The field "Approvers" can be edited from the custom fields section: https://<yoursite>.atlassian.net/jira/settings/issues/fields (search for approvers)

The "Approval" must be configured from inside the workflow, selecting a status:

Regards

[Jelani B.]

Hi Matteo,

Thank you for this information. I will take a look at it over the next couple of days and give you an update come early next week.

Thanks again for all of your help !

Jelani B.

[Jelani B.]

Hi Matteo,

Thanks for all of your help with this issue. This is all fairly new to me. 

This is the issue I am looking at, 

I was tasked to reduce the "3 approvers" down to one specific approver. 

This is what I see on my side.

Once i click on the " 3 people added to the approvers field" i get this screen

I can limit the number of approvers, but I can't state specifically " this certain user needs to approve this" 

Is that possible ? 

[Marc - Devoteam]

Hi @Jelani B. 

To restrict this, you have multiple options.

• Set the field Approvers on the Request Type, this field needs to be hidden ( s a default and provided with a user)

Or

1. Create a new custom field, based on type user.
2. On the context of the custom field set a default user

Or

• Create an automation rule that on issue creation sets the required user as the approver