I want developers to be able to approve tickets in JSM without having an Agent license

[Elaine McMillan]

I have many approvers of tickets who do not need agent access as part of their day to day job. Is there a way to allow non-agent users approve JSM tickets? 

[Joseph Chung Yin · Accepted solution]

@Elaine McMillan -

Take a look at the following reference links -

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/

Approvers are not required to be licensed agents.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Melo · Accepted solution]

Hi @Elaine McMillan,

Absolutely, they can either approve it using the "Customer Portal" or by email as well.

Here is more information of how it works and steps to configure the approval steps and approvers.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-approval-stage-for-a-request/

I hope that helps.

Cheers,

Melo 

[Robert Horan]

This looks familiar: https://community.atlassian.com/t5/Jira-Service-Management/I-want-developers-to-be-able-to-transition-tickets-in-JSM/qaq-p/2141510

(Seems like these could be consolidated)