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In Automation for Jira Service Desk, can we trigger rule when customer provides Satisfaction Rating

Lachlan
Lachlan
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March 17, 2019

For example, whenever an issue as received a satisfaction rating, alert management to the rating, or send a specific email to the customer thanking them etc.

Are we able to use a satisfaction rating provided event to trigger an automation rule? 

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Jack Brickey
Jack Brickey
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March 17, 2019

This isn’t possible at least OOTB. I also check with my addon - Automation for Jira and did not find any means.

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