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In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type". I want to

Ashok Shembde
Ashok Shembde
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September 26, 2024

Screenshot 2024-09-26 122411.png

 

In Jira Service Management (JSM), when I'm creating a ticket, it shows "No Request Type." I want to remove this option. I have attached a screenshot here. Can anyone guide me on how to resolve this issue?

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Dave Mathijs
Dave Mathijs
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September 26, 2024

Hi @Ashok Shembde 

ProTip: Don't create a JSM request via the Create button, but use the portal instead (like customers do).

This option is only visible when using the Create button (being an JSM agent), and you can't remove it.

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Vijay Dadi
Vijay Dadi
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September 26, 2024

Hello,

We do not have option to remove that option. Encourage your users to create issues via portal not via create button.

Vijay

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