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Is it users or customers that take up the number of licenses.

Fahad Akhtar
Fahad Akhtar
Contributor
October 1, 2019

So if I have 20 customers but 5 users and I have a subscription service for 25 licenses does that mean my number of licenses has changed to 20 of 25 licenses available or 5 licenses of 25 licenses available? Thank you.

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Michael Andolfatto
Michael Andolfatto
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October 1, 2019

Hi @Fahad Akhtar ,

Customers do not count towards your license count. You can read more about the pricing structure in the Cloud FAQ: https://www.atlassian.com/software/jira/service-desk/pricing

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