Is there a way to create a service desk that centralizes different Service Desks?

[Hamza ait aissa]

I want to create a service desk that centralizes other service desks, so that without jumping from one service desk to another all the tickets are centralized in one single service desk. Thank you!

[Walter Buggenhout]

Hi @Hamza ait aissa and welcome to the Community!

I am a bit puzzled as to why you would split up your customer portal across different service desks if you would want to manage all the tickets they generate in 1 service desks after all.

Wouldn't it be easier then to just create 1 single service desk project and set up your different request types in multiple groups on the portal? Unless I am missing a critical point, that would still give you the ability to organise the different request types in a logical way, while you only need a single project in the background right from the start.

Hope this helps, although maybe in an alternative way!

[Hamza ait aissa]

Hi @Walter Buggenhout  Thank you so much for getting back to my question, I appreciate it.

I may try your solution but I am still confused about how can I filter the requests by project because I need to automatically assign requests for a certain project to a certain group. I hope you understand what I am trying to achieve. Thank you so much!

[Maura Swart]

Hi @Hamza ait aissa ,

You can setup automation that sets assignee based on the request type.