Issue Reporter/Creator field provides weird data via automation.

[Alexey]

Greetings, i'm trying to send all data collected in JSR request form via email to Trello and Hubspot by using Automation feature.

Everything works in Trello except those 2 fields:

• Reporter {{issue.fields.Reporter}}
• Creator {{issue.fields.creator}}

Example
entered value jsdtestmail999@jira.com
received in Trello values

• Reporter qm:0a8cb572-7886-4b9d-98d9-0591ef74dd7c:ab02c52e-51d6-4dd4-a052-222abd1ca814
• Creator qm:0a8cb572-7886-4b9d-98d9-0591ef74dd7c:ab02c52e-51d6-4dd4-a052-222abd1ca814

How to transfer real email to other services to trigger my designed sales process?

[Simmo · Accepted solution]

Hi @Alexey 

You should be able to get this to work if you adjust your smart values to reference the email property:

• Reporter {{issue.fields.Reporter.emailAddress}}
• Creator {{issue.fields.creator.emailAddress}}

User fields by default just reference the account ID if no property is included, which is what you are seeing here.

Cheers,

Simeon.

[Alexey]

Thanks a lot, BTW where i can see whole list of available {{issue.fields.}}?
In Custom Fields i see them with different names and probably not everything is there.

[Simmo]

Hi @Alexey ,

You can find of some in our docs at https://support.atlassian.com/jira-software-cloud/docs/advance-your-rules-with-smart-values/

Otherwise, the other way to view the options is to look at the REST representation of an issue and see what is there!

Cheers,

Simeon.