Issue with "Submit" button not working when suggesting user changes.

[Eashir Arafat]

Hello,
I am an admin for our Jira Cloud instance, and I am experiencing an issue when trying to suggest changes to user details (e.g., full name or email address) via the "Suggest Changes" functionality. The issue occurs when I click the "Submit" button after filling out the required information. The button does not respond, and no action is applied, nor is there any error message.



Here are the details of the problem:

• Product: Jira Cloud
• Issue: The "Submit" button in the "Suggest Changes" dialog is non-responsive.
• Steps to reproduce:
  1. Go to Administration > Directory > Users.
  2. Select an active user and click "Suggest Changes".
  3. Attempt to "submit" a change request to the user for a new name or a new email or both.
  4. The submit button doesn’t work, and no feedback is provided.
• Tested solutions:
  • Cleared browser cache and cookies.
  • Tried different browsers (Chrome, Edge).
  • Checked permissions and role configurations in the admin portal.

"Suggest changes" has previously been working as expected and we have changed a few user's email addresses through this. The last email change for a user was about 4 months ago, and nothing significant seems to have changed in our environment recently.

Could you please advise if there have been any recent updates that could have caused this issue, or if this is a known bug? Any guidance on how to resolve this would be much appreciated.

Thank you in advance for your suggestions.

[Eashir Arafat · Accepted solution]

@Austin Yates @Adam_Sterrie 
The issue has been resolved.
I have tested it, and everything is working as expected.

Thank you!

[Nikola Perisic]

Welcome to the community @Eashir Arafat 

Do you have any errors in your developer console when you click on the Submit button?

[Eashir Arafat]

No, there is no error.

[Nikola Perisic]

Since you already have done the different browser and clearing the cache and still there is this error, then you should contact the Atlassian support:https://support.atlassian.com/

[Adam Sterrie]

Hi @Eashir Arafat 

Please post any [helpful] reply form Atlassian Support. I am having exactly the same problem too.

TIA,

Adam

[Eashir Arafat]

@Adam_Sterrie 
Sure, I will update you when I get a solution.

[Austin Yates]

Also having the same issue! Looking forward to the response!