Issue with satisfaction survey

[Carlos Bordolli]

Hello, I have set up my project to request the satisfaction survey, but it is not reaching the customers. What could be missing?

Regards

[Jim Knepley - ReleaseTEAM · Accepted solution]

Welcome to the community @Carlos Bordolli 

I would look at the custom email address configuration and make sure that you've got SPF/DKIM/DMARC set correctly for your domain (unless the survey email originates from the atlassian.net domain).

It's not unusual for receiving servers to reject emails that they can't verify.

[Carlos Bordolli]

Today, other types of alerts are coming in; anyway, I will check what you mentioned.