Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Issues stuck with blank request type

Amanda Ward
Amanda Ward
Contributor
September 7, 2021

I have some issues that were originally created on a JSM project and have since been migrated to a Jira Software project. 

Now Jira thinks these issues have a request type even though it comes up blank when looking at issues. The request type field is preventing issues from moving between projects. 

I've tried bulk removing the values in the field but Jira won't let me. Is there any way to force the move between projects? Is exporting and importing my only option?

Answer
Watch
Like Be the first to like this
373 views

1 answer

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 7, 2021

Software projects do not have requests in front of the issues, but when you move an issue from JSM to JS, it does not delete the data that a request was there.

Your instinct is correct, you would need to export and import (because that will lose all the request data that is confusing your JS)

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events